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Old 06-07-2013, 06:19 AM   #1
SirSnooze
 
Join Date: Oct 2011
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Unhappy Can't reinstall Steam at this point

I know this is rather long but I have no idea what to do next, save for reformatting, and I'm stumped. If anyone can help me out with this conundrum I'd be greatly appreciative.

A few days ago, upon returning to my computer, I realized a Steam client update window had appeared and prompted me to restart itself. I clicked Restart Steam and the Steam Cloud sync window popped up. It was trying to sync I'd say for a good five minutes and I came to the conclusion there's some kind of hiccup in the network and clicked Exit. At that point Steam froze and crashed. I tried to open Steam up from the Start menu and I noticed nothing and wasn't running according to the Task Manager.

I restarted Windows (7, for clarification), tried to open Steam up and again, nothing. I got the feeling my mid-sync exiting had corrupted the program in some way so I decided to reinstall. I checked online with Steam's recommended uninstall routine and proceeded to move my /steamapps folder out of the main directory, uninstalled Steam, and removed the appropriate Steam entry from my registry. After restarting my machine upon finishing those steps I downloaded the latest installer from steampowered.com and proceeded to install. The installer went fine and I clicked Finish so it can open Steam proper and begin updating itself.

The small gray Steam is Updating window appeared, got to 27% and promptly closes. I checked Task Manager and there was no sign of Steam. I then checked the directory structure to find the following:

Quote:
bin
logs
Public
Steam.exe
SteamTmp.exe
crashhandler.dll
ClientRegistry.blob
.crash
steam.ico
Support
Steam_1003.mst
steam_install_agreement.doc
I checked the logs folder and there was a bootstrap_log.txt that reported:

Quote:
[2013-06-06 02:53:41] Startup
[2013-06-06 02:53:41] Verifying installation...
I tried to start Steam.exe again but again, nothing. No window or error. Now bootstrap_log.txt reports:

Quote:
[2013-06-06 02:55:06] Startup
[2013-06-06 02:55:06] Checking for update on startup
[2013-06-06 02:55:06] Checking for available update...
[2013-06-06 02:55:06] Package file strings_all.zip.4086154aa9aa5b04afb8f7965d620c3dd6 700633 missing or incorrect size
[2013-06-06 02:55:06] Package file resources_all.zip.8fc7dfde9b7d6880b3f806c388d1f4bb 7bd91bb8 missing or incorrect size
[2013-06-06 02:55:06] Package file tenfoot_all.zip.d49d502bbcba3e5d16a31e786ec5e6220a c732da missing or incorrect size
[2013-06-06 02:55:06] Package file tenfoot_fonts_all.zip.06551e23c14845665e7671feb945 3b3ca1052939 missing or incorrect size
[2013-06-06 02:55:06] Package file tenfoot_ambientsounds_all.zip.ac31503c42f094976f64 844d8ff54705cadc7dd3 missing or incorrect size
[2013-06-06 02:55:06] Package file tenfoot_sounds_all.zip.2c2fba7870954a966c5f9dbc4fe bd3ebbb869910 missing or incorrect size
[2013-06-06 02:55:06] Package file tenfoot_images_all.zip.a9b4105879d2118b1781eba85dc 002e9ea8d5953 missing or incorrect size
[2013-06-06 02:55:06] Package file public_all.zip.6f45d8c6fc559117a18218455112edf5307 04888 missing or incorrect size
[2013-06-06 02:55:06] Package file bins_win32.zip.b0916f9a41c999ce330888ff0b194f406ff e5b36 missing or incorrect size
[2013-06-06 02:55:06] Package file webkit_win32.zip.8777005db0723e32d9dd82ac999ab862f b8eca92 missing or incorrect size
[2013-06-06 02:55:06] Package file gamesforwindows_win32.zip.1265d4943aabef17ab0cf499 6830338752a908f7 missing or incorrect size
[2013-06-06 02:55:06] Package file backup_win32.zip.a7a47bc2aa37fef85056018b24d461374 c37e2ab missing or incorrect size
[2013-06-06 02:55:06] Package file steam_win32.zip.a1131b1bc7addefae11016deab61611c6f debd95 missing or incorrect size
After this attempt Steam creates an empty folder inside the main directory called package. Out of curiosity, I tried running SteamTmp.exe, which seemingly picks up from the 27% mark to update Steam to 100% but then reports ERROR: invalid data segment uncompressed file length. It creates the file SteamUI_2125.pkg and is roughly 80 MB and a small MDMP file. Deleting the ClientRegistry.blob file at this juncture and trying SteamTmp.exe returns Steam is temporarily unavailable, please try later.

At that point I figured I'm going to have to check out solutions online. Since then I have tried the following:
  • Deleted the ClientRegistry.blob
  • Removed everything but Steam.exe
  • Removed all files on HDDs referring to Steam or Valve
  • Removed all relevant registry entries referring to Steam or Valve
  • Uninstalled the wireless adapter (though I connect via Ethernet, thought I'd give it a shot)
  • Unfortunately I do not have a Restore point available

Even after all of that, restarting, and coming back to it a day later I find the previous scenario plays out.

I've read of people reformatting but I can't see myself doing that right now. I have submitted a ticket but I was hoping someone here may have encountered this before or knows what to do next. Thank you for your time!
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Old 06-07-2013, 06:24 AM   #2
Satoru
 
 
 
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Are you updating via a cellular network? The '27%' thing sounds like you're provider is blockning ti
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Old 06-07-2013, 06:28 AM   #3
Molineux
 
 
 
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You say you have deleted steam, so uninstalled it? you have removed it from program files? make sure there is nothing running in the processes.

From there i would run a disk defrag and also use the free trial of AVG to to a registry clean up to try and fix any registry errors which might be causing you problems. Reeboot. Try again and hopefully you are good to go.
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Old 06-07-2013, 06:46 AM   #4
SirSnooze
 
Join Date: Oct 2011
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Quote:
Originally Posted by Satoru View Post
Are you updating via a cellular network? The '27%' thing sounds like you're provider is blockning ti
You know, I had read something like that online but I'm just connected via plain Verizon FiOS. I feel like that 27% has something to do with the overall problem here. I'll see what I can turn up. Now that I think of it, I've read of people deleting and then creating new connections through Windows' Network and Sharing Center. Perhaps I'll try that after work. Thanks!

Quote:
Originally Posted by Molineux View Post
You say you have deleted steam, so uninstalled it? you have removed it from program files? make sure there is nothing running in the processes.

From there i would run a disk defrag and also use the free trial of AVG to to a registry clean up to try and fix any registry errors which might be causing you problems. Reeboot. Try again and hopefully you are good to go.
Yeah, I should've clarified that each of the past two times I've uninstalled Steam entirely I have used the uninstaller and have gone back to make sure it's all the files and folders are removed. Nothing seems to be running though. However, I will try the other suggestions. Thanks!
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Old 06-07-2013, 07:04 AM   #5
Molineux
 
 
 
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The reason i say this is that i reinstalled steam yesterday and after completing the installation the update came up for me and errored, i followed the steps above and running from the desktop icon it created it updated and worked fine.
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Old 06-07-2013, 07:09 AM   #6
zeroxxx
 
 
 
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Copy over your friend's Steam folder to your PC.
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Old 06-07-2013, 07:09 AM   #7
Satoru
 
 
 
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If youre on FIOS that's fine. i'm on the same so it shouldn't be an issue.

Do you have any firewalls installed? You can also try rebooting your router as the one from Verizon is a hunk of total junk and will do terrible things ifyou so much as look at it wrong.

Also check yoru hosts file locally and see if you have any weird entries there

Also try running steam.exe as an administrator

Last edited by Satoru: 06-07-2013 at 07:12 AM.
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Old 06-07-2013, 08:12 AM   #8
SirSnooze
 
Join Date: Oct 2011
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Talking Solved! For now!

So, tried a few things.
  • Ran CCleaner and removed the firewall entries from Comodo mostly. I've had Comodo closed during installation however.
  • Ran Malwarebytes Anti-Malware on deep scan and fortunately found nothing.
  • Checked the hosts file and it looked fine.
  • I should've mentioned I had tried Steam.exe as administrator before with no more luck.
However, I figure before I start deleting connections and such I'd try the duct tape solution. I took zeroxxx's suggestion and, though it hadn't occurred to me before (in fact, I had half-written a text to a friend to copy his Steam folder to a USB drive for me), I deferred to my Steam installation on my laptop. I ran it, let it update, and copied everything over save for the /steamapps folder.

Thankfully, it ran--though I'm considering doing a refresh, or even an uninstall and reinstall, since I really dislike the idea of copying programs over without having them fully installed if they're intended to be by default. But, for now, it serves as a good kick-the-can solution that I can tinker with some more when I have motivation to do so in the future.

Thank you to everyone who suggested solutions!
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